Refund policy

Effective Date: November 6, 2026
Website: https://www.primevaultstudio.com/
Business Name: GE COMPANY LLC

At Prime Vault Studio, we believe that thoughtfully chosen furniture and home accessories should make everyday living more comfortable, practical, and inviting. Whether you have selected a canvas folding stool for flexible seating, a solid-wood low table for a cozy corner, or a cotton-woven seat cushion for an added touch of comfort, we want you to feel confident about your purchase.

We understand that an item may occasionally arrive differently than expected, may not suit your space, or may have been affected during delivery. This Return and Refund Policy explains how to request a return, how refunds are handled, and what to do if an item arrives damaged, defective, or incorrect.

This Policy is intended to operate in accordance with applicable federal law and Florida law, including the Florida Deceptive and Unfair Trade Practices Act. Nothing in this Policy is intended to waive or restrict rights that cannot legally be waived.

1. Return Eligibility

Subject to the conditions below, customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a standard change-of-mind return, an item should:

  • Be unused and in substantially the same condition as when delivered.

  • Be clean and free from stains, odors, pet hair, or other signs of use.

  • Include its original packaging, accessories, components, and any instruction materials supplied with the product, where reasonably available.

  • Be accompanied by the order number or another reasonable proof of purchase.

For canvas folding stools, please ensure that the canvas seat, frame, folding joints, and feet have not been used or damaged. For solid-wood low tables, the surface, legs, and connecting hardware should remain in their original condition. Cotton-woven seat cushions should be returned clean, dry, and free from signs of use.

We may decline a voluntary change-of-mind return when an item has been used, altered, damaged after delivery, or returned in a condition that materially reduces its resale value. This does not limit any rights you may have concerning defective, damaged, misdescribed, or incorrectly supplied goods.

2. Items That Arrive Damaged, Defective, or Incorrect

Please inspect your order when it arrives. If a product has a damaged frame, broken table component, torn canvas, defective stitching, missing parts, or another issue that appears to have existed at delivery, contact us as soon as reasonably possible.

When reporting a problem, please provide:

  • Your order number.

  • The name of the affected product.

  • A short explanation of the issue.

  • Clear photographs of the product and, where relevant, the outer packaging and shipping label.

Photographs help us understand what happened and determine the most appropriate resolution. We may ask for additional information if the issue cannot be assessed from the initial report.

Depending on the circumstances and applicable law, we may offer a replacement, missing-part shipment, repair where appropriate, refund, or another legally available remedy. We will not require you to pay return shipping for a product confirmed to have arrived defective, damaged, or incorrectly supplied.

3. How to Request a Return

To begin a return, email [email protected] with the subject line Return Request – [Order Number].

Please include your name, order number, product name, delivery date, and reason for the request. If the item is damaged or defective, attach photographs where possible.

Our team will review your request and provide return instructions if the return is approved. Please do not send an item to our business address without first receiving return instructions, as this may delay identification and processing of your package.

Return Address:

GE COMPANY LLC
Attn: Chrismary Germoso
513 Nelson Road north
CAPE CORAL, FL 33993
United States

The return address above is provided for reference. Please follow the specific return instructions issued for your order.

4. Return Shipping Costs

For a voluntary return because you changed your mind, selected the wrong item, or no longer need the product, the customer is generally responsible for the cost of return shipping.

If the return is necessary because we sent the wrong product or the product arrived damaged or defective, we will arrange or cover reasonable return shipping costs as appropriate.

We recommend using a shipping service that provides tracking. Customers should retain the tracking number and proof of shipment until the return has been completed.

5. Refunds and Refund Timing

After a returned item reaches us, we will inspect it and notify you of the return outcome.

For an approved refund, the refund will generally be issued to the original payment method. The amount will reflect the applicable refund decision and any deductions permitted by law and disclosed in this Policy.

We aim to submit approved refunds within 7–10 business days after the returned product has been received and inspected. The time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If a refund has been approved but has not appeared after a reasonable processing period, please contact us with your order number so that we can review the transaction.

Where a refund is required by applicable law, the legally required amount and timing will take precedence over the general processing estimates stated here.

6. Original Shipping Charges

Our standard shipping arrangement is:

  • Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Orders with a merchandise subtotal below $10.00 are subject to a $5.99 shipping charge.

For a voluntary return of an otherwise correctly supplied product, the original shipping charge, if any, is generally non-refundable unless required by law or the applicable return circumstances justify a refund.

If the entire order is cancelled before shipment, or a refund is required because we cannot fulfill the order, we will refund amounts in accordance with applicable law and the circumstances of the transaction.

7. Exchanges

If you would prefer a different item rather than a refund, contact us at [email protected].

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss another appropriate solution, which may include a refund where applicable.

8. Product-Specific Return Considerations

Canvas Folding Stools: Please return the stool with its frame, folding mechanisms, and any supplied components. Do not attempt to repair or modify a damaged folding mechanism before contacting us.

Solid-Wood Low Tables: Natural wood grain, knots, and subtle variations in tone may occur from one piece to another. These characteristics are not automatically defects. However, substantial damage, structural instability, missing components, or a product that materially differs from its description should be reported.

Cotton-Woven Seat Cushions: Minor variations in weave, texture, or appearance may occur as a characteristic of textile products. Cushions returned under the voluntary change-of-mind policy should be clean and unused.

These product considerations do not exclude a valid claim for a product that is defective, unsafe, materially misdescribed, or damaged during delivery.

9. Order Cancellations

If you need to cancel an order, contact us as quickly as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

If we cannot ship an order within the time stated at checkout or, when no time is stated, within the period required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we will provide the legally required notice and cancellation or delay options.

10. Contact Us

For questions about returns, refunds, damaged deliveries, or exchanges, contact:

GE COMPANY LLC
Attn: Chrismary Germoso
513 Nelson Road north
CAPE CORAL, FL 33993
United States
Email: [email protected]
Website: https://www.primevaultstudio.com/

We appreciate the opportunity to resolve concerns fairly and help make your Prime Vault Studio shopping experience a positive one.

11. Policy Updates

We may revise this Policy to reflect changes in our products, operations, customer service procedures, or applicable legal requirements. The latest version will be posted on our website with its effective date. Any update will not remove rights that have already accrued or rights that applicable law requires us to preserve.