Shipping policy

Effective Date: November 6, 2026
Website: https://www.primevaultstudio.com/
Business Name: GE COMPANY LLC

At Prime Vault Studio, we know that the arrival of a new home furnishing is part of the experience of making a space feel more comfortable and personal. A canvas folding stool, a solid-wood low table, or a cotton-woven seat cushion should arrive in a condition that allows you to enjoy your purchase with confidence.

This Shipping Policy explains our shipping charges, order handling procedures, delivery expectations, and the steps to take if a package is delayed, damaged, or appears to be missing.

1. Shipping Charges

We currently use the following standard shipping structure:

  • Free Shipping: Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Standard Shipping Fee: Orders with a merchandise subtotal below $10.00 are charged $5.99 for shipping.

The merchandise subtotal is calculated before shipping charges and any applicable taxes, discounts, or other checkout adjustments, unless the checkout page states otherwise.

The shipping fee applicable to your order will be displayed before you complete payment. Please review the final order summary to confirm the merchandise total, shipping charge, taxes, and total amount due.

2. Order Processing

After an order is submitted, it enters our order review and fulfillment process.

During processing, we may:

  • Confirm that the order details are complete.

  • Verify payment authorization.

  • Review the shipping address.

  • Check product availability.

  • Prepare the items for packing and carrier collection.

Processing time may vary according to order volume, product availability, weekends, public holidays, and operational conditions. If a specific processing or dispatch estimate is displayed at checkout or in an order confirmation, that estimate will apply to the extent stated.

An order confirmation does not necessarily mean that the package has already been handed to a shipping carrier. Dispatch generally occurs after the order has completed the necessary processing steps.

3. Shipping and Delivery Estimates

The delivery estimate shown at checkout or communicated in an order update is the most relevant estimate for that particular order.

Actual delivery time may be affected by:

  • The destination and carrier service area.

  • Carrier capacity and transportation schedules.

  • Weather conditions or severe storms.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete delivery information.

  • Unexpected transportation or operational disruptions.

We do not guarantee a specific delivery date unless that date is expressly confirmed as guaranteed.

For orders where no shipping time is clearly stated, the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires a seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order, subject to the Rule's terms and exceptions. If we cannot ship within the applicable period, we will provide the required notice and an opportunity to consent to a delay or cancel the order for a refund.

4. Shipping Destinations

Available destinations and delivery services will be shown during checkout. We will only accept an order for a destination that our checkout process makes available.

Customers should enter a complete and accurate delivery address, including apartment, unit, building, postal code, and any other information needed for successful delivery.

If an address is incomplete or appears incorrect, we may contact you for clarification. An address correction requested after dispatch may not be possible and may be subject to carrier procedures or additional charges.

5. Tracking Information

When tracking is available for an order, tracking information may be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to register the first scan. A tracking number may be created before the package receives its initial physical scan.

Tracking updates are provided by the relevant carrier and may not refresh continuously. If tracking has not changed for an unusually long period, contact us so that we can review the shipment information.

6. Packaging and Product Handling

Our products include different materials and forms, so suitable packaging is important.

Canvas Folding Stools: Folding components should be protected against movement and unnecessary pressure during transportation. Please inspect the frame, folding joints, fabric seat, and feet after delivery.

Solid-Wood Low Tables: Wood surfaces and table components should be appropriately protected from impact and abrasion. Natural wood grain and minor variations in appearance are characteristics of the material and are not automatically evidence of shipping damage.

Cotton-Woven Seat Cushions: Textile products should be protected from moisture, dirt, and unnecessary compression during transit. Please inspect the fabric and stitching when the package arrives.

If a product appears to have been damaged during transportation, take photographs of the package and product before discarding the packaging, where reasonably possible.

7. Delivery Problems and Missing Packages

If the carrier's tracking information shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your front door, porch, garage, or other designated delivery area.

  • Mailrooms, package lockers, or reception desks.

  • Whether another household member or authorized recipient accepted the package.

  • Whether the carrier has provided a delivery photograph or location note.

If the package remains missing, email [email protected] with your order number and tracking information. We will review the available shipment details and, where appropriate, coordinate with the carrier.

Please report a suspected missing delivery as soon as reasonably possible so that the matter can be investigated while relevant shipping records remain available.

8. Damaged or Incorrect Deliveries

If your order arrives with visible damage, missing components, or an incorrect item, contact us at [email protected].

Please include:

  • Your order number.

  • The product name.

  • A description of the issue.

  • Photographs of the item and packaging, if available.

We will review the report and discuss an appropriate solution. Depending on the circumstances, this may include a replacement, shipment of missing components, refund, or another remedy available under applicable law.

Customers will not be required to pay reasonable return shipping costs for a product confirmed to have been incorrectly supplied or damaged before delivery where those costs are our responsibility under applicable law or our return procedures.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing an order, contact us immediately. We will try to update the address if the order has not yet been dispatched. Once the package has been transferred to the carrier, changes may be restricted by the carrier's procedures.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact the customer to discuss available options. Any additional shipping charge will be disclosed before a reshipment is arranged and will be handled in accordance with applicable law.

10. Delayed or Unavailable Orders

If we become aware that an order cannot be shipped within the time originally stated or the time required by applicable law, we will provide the legally required delay notice.

Depending on the circumstances, you may be offered the choice to:

  • Agree to a revised shipping date.

  • Cancel the unshipped order.

  • Receive a refund for the amount required by law.

We will not treat silence as consent where applicable law requires affirmative consent. Any delay procedure will follow the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

11. Shipping and Refunds

Shipping charges are handled according to the circumstances of the return or cancellation.

For a voluntary return of a correctly supplied product, the original shipping charge, if any, is generally non-refundable unless applicable law requires otherwise.

If an order is cancelled because we cannot fulfill it, or a product is confirmed to have been damaged or incorrectly supplied, refunds and shipping charges will be handled in accordance with applicable law and our Return and Refund Policy.

12. Contact for Shipping Assistance

If you have questions about order processing, shipping charges, tracking, delivery delays, or a damaged package, please contact:

GE COMPANY LLC
Attn: Chrismary Germoso
513 Nelson Road north
CAPE CORAL, FL 33993
United States
Email: [email protected]
Website: https://www.primevaultstudio.com/

When contacting us, please include your order number so that we can identify the shipment and assist you more efficiently.

13. Policy Updates

We may update this Shipping Policy to reflect changes in carrier services, shipping procedures, product handling, or applicable legal requirements. The latest version will be published on our website with its effective date.

Any update will remain subject to mandatory consumer protection and shipping requirements.